Restaurant Order Confirmation Bot

This bot automates outbound calls to customers who have placed a food order at a restaurant or delivery service. It confirms the order by asking if the customer is ready to receive it, reads out the items in the order along with the total amount, and informs them about the expected delivery time. If the customer wants to change the order — remove or add items — the bot transfers the call to a human manager for adjustments. This helps restaurants reduce manual work and improve order accuracy.

How does it work?
✅ The bot receives a list of recent customer orders
✅ It calls the customer and asks if they placed the order
✅ It lists all the items in the order and announces the total cost
✅ The bot informs the customer of the expected delivery time
✅ If the customer wants to change the order, the bot transfers the call to a manager
✅ The bot can also handle common questions and simple confirmations

Use cases:
✔️ Automating food order confirmation for restaurants and delivery services
✔️ Reducing missed deliveries and no-shows
✔️ Improving order accuracy and customer satisfaction
✔️ Freeing up staff from routine confirmation calls

Functionality:
🔹 Outbound calls to confirm food orders
🔹 Order item and price announcement
🔹 Delivery time notification
🔹 Transfer to manager for order changes
🔹 Support for simple customer queries during the call