from Twin, version 1.0, updated 6 months ago
This bot automates the process of collecting Net Promoter Score (NPS) feedback from clients who recently purchased property through your agency. It places outbound calls, asks clients to rate their experience on a 5-point scale, and records their responses. The bot helps real estate agencies measure customer satisfaction, improve service quality, and identify potential referrals.
How does it work?
✅ The bot retrieves a list of recent property buyers from the agency’s database
✅ It initiates calls to clients and asks them to rate their experience (1-5)
✅ If the client provides a low score (1-3), the bot can flag the response for immediate follow-up
✅ Responses are logged and analyzed in the agency’s CRM or analytics system (Integration is required)
✅ The bot can be scheduled to run at optimal times for higher response rates
Use cases:
✔️ Automating client feedback collection after property purchases
✔️ Identifying dissatisfied clients for service recovery and reputation management
✔️ Tracking customer satisfaction trends to improve sales and support processes
✔️ Generating potential referrals from satisfied clients (promoters)
Functionality:
🔹 Automated outbound calls to real estate clients
🔹 5-point NPS rating system with optional comment collection
🔹 Flagging system for low scores to prioritize follow-ups
🔹 Integration with real estate CRM/analytics tools
🔹 Customizable call scripts and flexible scheduling
