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Automated calls by trained robots that can recognize natural language and deliver human-like answers

Works in live chats across various platforms and communicates in natural language with numerous built-in scripts

Corresponds with customers in all messengers and communication channels

A platform that brings together customer communications from all channels

Leverages customer communication on websites and provides support around the clock

Create effective communication with customers across all channels

One platform, endless opportunities

Hi Tech Smart Solutions (Indonesia) helps various banks at home and abroad to monitor customer debts. It operates in Northeast Asian countries, mainly in Indonesia and the Philippines

The company uses AI tools in their work, so the representatives of Hi Tech Smart Solutions wereinterested in TWIN services. 

A voice bot is already used to call customers, and with TWIN the company decided to try a chat bot.

The main difficulty is the large database of debtors which operators could not effectively contact and monitor.

TWIN created a chatbot that initiates dialogs with customers and identifies debtors. 

Then, at the operator's request, the bot transfers the dialog to a human. 

If there is no such request, the bot confirms that the debtor is ready to pay and records such information in the company’s database.

With the help of the chatbot Hi Tech Smart Solutions managed to contact 15% of debtors who had avoided communication with the company's employees for a long time.

About 5% of them confirmed their intention to pay the debt.

As a result, the bot reduced the workload on operators and increased the number of confirmed debt payments

TWIN bot increased the number of confirmed debt payments

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