Unlock your business potential with TWIN!

Automated calls by trained robots that can recognize natural language and deliver human-like answers

Works in live chats across various platforms and communicates in natural language with numerous built-in scripts

Corresponds with customers in all messengers and communication channels

A platform that brings together customer communications from all channels

Leverages customer communication on websites and provides support around the clock

Create effective communication with customers across all channels

One platform, endless opportunities

Infocom (Kyrgyzstan) is one of the largest companies in Kyrgyzstan introducing digital services for citizens. Infocom also offers services on development and implementation of hardware and software complexes based on licensed and certified software. Infocom specialists improve and modify software products to ensure that they meet all customer requirements.

Due to the expansion of the company's business, the operators of the company are under a heavy workload, and as a result, the waiting time for a response has increased.

TWIN specialists developed a chatbot in two languages (Kyrgyz and Russian) and added it to Telegram, WhatsApp channels and as a widget on the official website of the company. The bot handles frequent requests of citizens for services. If the bot cannot answer questions that are not included in its script, the question is automatically transferred to a live manager.

The bot processes about 70% of customer requests without the help of human operators. 

TWIN bot processes 70% of customer requests for digital services company

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