Unlock your business potential with TWIN!

Automated calls by trained robots that can recognize natural language and deliver human-like answers

Works in live chats across various platforms and communicates in natural language with numerous built-in scripts

Corresponds with customers in all messengers and communication channels

A platform that brings together customer communications from all channels

Leverages customer communication on websites and provides support around the clock

Create effective communication with customers across all channels

One platform, endless opportunities

DoctorDong (Vietnam) offers consumer loans to residents of the country. The official website implements loan applications with an online evaluation form. However, the load on the company's operators is still very high, so customers began to complain about the long wait for a response.

TWIN developed a chatbot in the form of a widget on Foster’s website. This bot answers regular questions, collects customer data, and communicates in Vietnamese.

The main result: this bot processes about 1000 calls per day, with the TWIN-bot processing all the traffic independently

TWIN bot processing 1000 calls per day independently in Vietnamese

What TWIN offered

Solution

Outcome