Unlock your business potential with TWIN!

Automated calls by trained robots that can recognize natural language and deliver human-like answers

Works in live chats across various platforms and communicates in natural language with numerous built-in scripts

Corresponds with customers in all messengers and communication channels

A platform that brings together customer communications from all channels

Leverages customer communication on websites and provides support around the clock

Create effective communication with customers across all channels

One platform, endless opportunities

Arvand Bank, one of the largest banks in Tajikistan, offers a wide range of financial services for individuals and legal entities, including lending and deposits. Due to the large number of incoming calls, live operators could not effectively process calls.

TWIN developed several chatbot scripts in two languages (Russian and Tajik) and connected it to the bank's channels in Telegram and WhatsApp. 

The main goal was to consult customers on frequent questions about the bank's services: loan processing, deposits, opening hours of the bank's branches, etc.

The scenario provides that if the bot doesn’t recognize the question, the dialog is switched to the operator. It’s also possible to transfer the dialog to the operator at the client's request, which improves the quality of processing requests. 

Currently the bot processes more than 100 dialogs per day, reducing the workload of operators. 

TWIN processes more than 100 dialogues per day in messengers with bank customers

Problem

What TWIN offered

Outcome